Risk Customer Advisor
Responsibilities and duties:
- Recovering total debt and strict monitoring of each case assigned
- Communication with the Debtors/Alternative contacts/Family members/etc… Make outbound and receive inbound calls
- Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case
- Skip tracing for debtor without any data/debtors who do not answer
- Identifies reasons of non-payment and establish solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the ICA head office)
- Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM
- Handle each special case to Special Case Report and handles it to operational manager
- Performs other duties as assigned
- May advise management regarding collection strategy effectiveness for various portfolios
Knowledge / Skills required:
- Proven experience as debt collector
- Experience in working with targets and tight deadlines
- Working knowledge of MS Office and databases
- Excellent communication and people skills
- Very good ability in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- Listening: it is important to listen why customer is still in debt with IuteCredit; this will help debt collector to determine a solution for customer
- Negotiation: working with customer to some sorts of repayments plan
- Speaking: most of the time is on phone speaking with debtors; being a good speaker is useful
- Persistence: successful debt collector does not take no for an answer
Education / Experience required:
- University degree on Lawyer/Economics/Marketing/Business
- Proficiency of English language
Interested candidates can send their CV at
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