Risk Customer Advisor
Responsibilities and duties:
- Recovering total debt and strict monitoring of each case assigned
- Communication with the Debtors/Alternative contacts/Family members/etc… Make outbound and receive inbound calls
- Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case
- Skip tracing for debtor without any data/debtors who do not answer
- Identifies reasons of non-payment and establish solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the ICA head office)
- Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM
- Handle each special case to Special Case Report and handles it to operational manager
- Performs other duties as assigned
- May advise management regarding collection strategy effectiveness for various portfolios
Knowledge / Skills required:
- Proven experience as debt collector
- Experience in working with targets and tight deadlines
- Working knowledge of MS Office and databases
- Excellent communication and people skills
- Very good ability in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- Listening: it is important to listen why customer is still in debt with IuteCredit; this will help debt collector to determine a solution for customer
- Negotiation: working with customer to some sorts of repayments plan
- Speaking: most of the time is on phone speaking with debtors; being a good speaker is useful
- Persistence: successful debt collector does not take no for an answer
Education / Experience required:
- University degree on Lawyer/Economics/Marketing/Business
- Proficiency of English language
Interested candidates can send their CV by 20.12.2025 to: By sending your CV to the email address , you give your consent for the processing of your personal data by IuteCredit Albania in accordance with the requirements of Law 124/2024 “On the Protection of Personal Data”, solely for the purpose for which you have voluntarily provided this data. IuteCredit Albania takes appropriate measures to ensure the secure processing of your personal data. For more information, please refer to our Privacy Policy.