Complaints and proposals

iute is committed to creating an exceptional personal finance experience by exceeding customer expectations. To make ourselves better, we would like to know your personal experience with us and your thoughts about our services.

Please feel free to get in touch if:

• you had a positive experience with us and would like to let us know or perhaps provide positive feedback about some of our employees
• you have an idea that you think could help us become even better

• you are disappointed with our services or think something could be improved
• have a suggestion in the complaints and requests handling process to improve your future experience

You can submit your complaint or request by:
• contact iute customer service through the number 044 50 50 60
• sent an email to and describe your complaint or request
• fill out and submit the following form